SHIPPING & RETURNS

Return & Exchange Policy

To ensure a pleasant shopping experience and maintain hygiene standards, please carefully review the following return and exchange conditions before completing your purchase.

BODYFORME COLLECTION

Products included in the Bodyforme Collection — including shapewear, bodysuits, and body shapers — are categorized as intimate clothing items. Therefore, these products are non-returnable and non-exchangeable under any circumstances.

For hygiene reasons, products will not be accepted if:

The hygiene protection label has been removed or damaged.
The cleaning/care label inside the product has been removed or altered.
The original product tag or packaging is missing.
The product shows any signs of use, washing, perfume, makeup, deodorant, or damage.

Please review your order, size selection, and product details carefully before completing your purchase.

SPORTSWEAR COLLECTIONS

For sportswear collections, exchanges are accepted only if all of the following conditions are met:

The exchange request must be submitted within 3 days after receiving the order.
The product must be clean, unused, unworn, and in its original condition.
All original tags, labels, and hygiene stickers must remain attached.
Products with removed, damaged, or missing tags, labels, or hygiene stickers will not be accepted.
Products showing signs of wear, washing, perfume, makeup, deodorant, or damage are not eligible for exchange.
Exchange requests are subject to stock availability.
Return shipping and reshipping costs are the responsibility of the customer.

Once the above conditions are approved by our team, the exchange process and return address information will be provided.

PROMOTIONAL & FINAL SALE ITEMS

During special promotions, holiday discounts, campaign periods, and limited-time sales — including Black Friday — all items may be considered final sale. Returns, exchanges, or refunds are not available for purchases made during these promotional events unless the product is defective.

Please review your order carefully before completing your purchase.

GENERAL TERMS & CONDITIONS

By placing an order electronically through this website, the buyer is deemed to have accepted the preliminary information form and the distance sales agreement presented on the site.

Buyers are subject to the provisions of Consumer Protection Law No. 6502, the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188), and all other applicable legislation in force regarding the sale and delivery of products.

Shipping and cargo costs belong to the buyer unless otherwise stated.

Each purchased product shall be delivered to the person and/or organization specified by the buyer at the provided address within the maximum legal period of 30 days. If delivery is not completed within this period, the buyer may terminate the contract.

The purchased product must be delivered complete, in accordance with the specifications stated in the order, and, where applicable, together with warranty certificates, user manuals, and other required documents.

If fulfillment of the purchased product becomes impossible, the seller shall notify the buyer in writing within 3 days of becoming aware of the situation and refund the total collected amount within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID

If the buyer does not pay for the purchased product or cancels the payment through bank records, the seller’s obligation to deliver the product shall cease.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD

If, after delivery, it is determined that the payment was made fraudulently or unlawfully using an unauthorized credit card and the payment is not transferred to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days. In such cases, shipping costs shall be borne by the seller.

DELAYS DUE TO UNFORESEEN CIRCUMSTANCES

If unforeseen circumstances beyond the control of the parties prevent or delay fulfillment of the obligations under this agreement, the seller shall inform the buyer accordingly.

In such cases, the buyer may:

Request cancellation of the order,
Request replacement with an equivalent product if available,
Or request postponement of delivery until the issue is resolved.

If the order is canceled, payments made in cash shall be refunded within 14 days. Credit card refunds shall be processed to the relevant bank within 14 days after cancellation. The buyer acknowledges that banking procedures may require an additional 2–3 weeks for the refund to appear in their account.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT

The buyer must inspect the product before accepting delivery. Damaged or defective packages, including crushed, torn, or opened parcels, should not be accepted from the shipping company.

Once the product is accepted, it is considered delivered in proper condition. The buyer is responsible for preserving the product after delivery.

If an exchange request is to be made, the product must remain unused and in resellable condition together with the invoice and original packaging.

RIGHT OF WITHDRAWAL

In accordance with applicable regulations, the right of withdrawal cannot be exercised for products prepared in line with the buyer’s personal requests or hygiene-sensitive categories, including but not limited to:

Bodysuits and shapewear,
Underwear products,
Swimwear and bikini bottoms,
Makeup and cosmetic products,
Single-use items,
Perishable goods,
Customized or specially produced products,
Opened hygiene-sensitive products,
Digital content and software products delivered electronically.

Such items are not eligible for return or exchange once opened or used.

DEFECTIVE PRODUCT CLAIMS

If the buyer believes that the delivered product does not comply with the characteristics stated on the website, a written defective product claim must be submitted to the seller.

The seller reserves the right to inspect the product physically or through images provided by the buyer and shall respond in writing regarding approval or rejection of the claim.

If the return of a defective product is approved and the buyer is a legal entity/company, the return process must be completed with an official Return Invoice issued by the company. Returns invoiced to companies cannot be processed without a Return Invoice.