Shipping & Returns

GENERAL:

1. By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188), as well as other applicable laws in force regarding the sale and delivery of the purchased product.

3. The shipping/cargo costs of the product shipment shall be borne by the buyers.

4. Each purchased product shall be delivered to the person and/or organization specified by the buyer at the provided address within a maximum legal period of 30 days. If the product is not delivered within this period, buyers may terminate the contract.

5. The purchased product must be delivered complete, in compliance with the specifications stated in the order, and, if applicable, along with warranty certificates, user manuals, and other required documents.

6. If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of becoming aware of this situation. The total amount collected must be refunded to the buyer within 14 days after the written notification.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

7. If the buyer does not pay for the purchased product or cancels the payment in bank records, the seller's obligation to deliver the product is terminated.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

8. If, after the product has been delivered, it is determined that the payment was made using a credit card fraudulently by unauthorized persons, and the sale amount is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with shipping costs borne by the seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

The seller agrees, declares, and undertakes to inform the buyer if unforeseen circumstances beyond the control of the parties arise that prevent and/or delay the fulfillment of obligations under this contract. The buyer has the right to request cancellation of the order, replacement of the product with an equivalent item (if available), and/or postponement of the delivery until the obstructive situation is resolved. If the buyer cancels the order, the amount paid in cash shall be refunded within 14 days. If the payment was made via credit card, the refund will be made to the relevant bank within 14 days after the order is canceled by the buyer. The buyer acknowledges, declares, and undertakes that the average period for the refunded amount to reflect on their account may take 2 to 3 weeks due to banking procedures and that the seller is not responsible for any possible delays after the refund is processed to the bank.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:

10. The buyer must inspect the product/service subject to the contract before accepting delivery; damaged or defective goods/services (such as crushed, broken, or torn packaging) must not be accepted from the courier/shipping company. Once the product/service is received, it is considered to be in good condition and undamaged. After delivery, the buyer must carefully preserve the product/service. If the right of withdrawal is to be exercised, the product/service must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

Products prepared in accordance with the buyer’s request or explicit personal needs and that are not suitable for return, including but not limited to underwear bottom pieces, swimsuits, bikini bottoms, makeup products, single-use items, perishable goods, or products with an expiry date risk, goods whose prices are determined in stock exchange or organized markets, specially sized or custom-cut products prepared upon the buyer’s request, products that are not listed on vigorv.com but are custom-made for the buyer, products that are unsuitable for return due to health and hygiene reasons once their packaging is opened by the buyer, products that, after delivery, become mixed with other products and cannot be separated due to their nature, periodicals such as newspapers and magazines (except those provided under a subscription agreement), services performed instantly in electronic format or intangible digital goods instantly delivered to the consumer, and audio or video recordings, books, digital content, software programs, data recording and storage devices, and computer consumables whose packaging has been opened by the buyer cannot be returned under the Regulation.

DEFECTIVE PRODUCT CLAIMS AND RETURNS:

If the buyer believes that the delivered product does not comply with the quality, size, and general characteristics stated by the seller on the website, they must submit a written Defective Product Claim to the seller. The seller will inspect the product either on-site or based on technical images or samples provided by the buyer and will approve or reject the buyer’s claim in writing. If the seller accepts the return of the defective product, and if the buyer is a legal entity, the return must be processed with an Invoice for Returned Goods issued by the institution. Returns of defective products invoiced to companies cannot be processed unless an Invoice for Returned Goods is issued.